Last evening at the Church, father John was narrating a story and allow me to reproduce it here to understand the knowing of people well.
The story goes like this. Little Tony was asked by his teacher, hey Tony, if your father has given you a dollar and I give you one, how many dollars you will have? Tony, without a blink of eyes, said one dollar ma’am. The teacher obviously got annoyed at this answer and repeated the question. Tony again answered the same. Now that the teacher got furious and snapped at him and said. You silly moron, you don’t know your math well and how come you make mistakes like this? Tony smiled and answered back. Ma’am, it’s not that I don’t know my math well, it’s just that you don’t know my father. It’s just not possible for him to give me a dollar.
It just goes to say one thing that knowing a person well determines the results. It is important to know the person well and then relation become better, results become achievable.
Know your boss, know your subordinates, know your colleagues well and you see how the business activities progress with no much hindrances. It’s the relationship that sets the mood of the transactions, it’s the connection of minds that moves the business activities.
Business processes vs social processes, that’s what I want to talk here about.
A business process is imperative for any businesses success, but the element that sustains the success is the social process. When you see a business model, a systematic approach in tackling that action to perceived results, you see only success ahead of you. But one thing which many leaders miss looking at is the social process involved in the arterial blood vessels of the business process strategy meetings.
Anytime when we interact with anyone else, there is this process called social process. A subconscious dialogue of our traits and behaviors which the other party perceives from the lower cortex of brain stems and filters in the background, pacing ways to make the business process easy or difficult. Social processes lead to results and for it to work, you need to know your team well. You need to start observing your team’s nuances of behaviors.
In a social process, that relation factor is important and leaders need to have a high level of what I call Relationship Quotient (RQ) to make sure their directives are leading to successful results. Most often the team or the leader is not aware how these social process plays a great role in results.
How meticulously leaders focus on business process and results, how focused some leaders are in getting works done? In driving the team to results? In analyzing that balance sheets? In counting that money? In putting an action plan for making more profits? , Well, how many such leaders do spend that much time and effort in improving the relationship quotient, a social process which helps them achieve all that they want materialistically?
As a leader, one need to be aware of this social process, if results are desired. Imagine a social process where the place is infected with negative energy, dialogues take the form of fault finding, everyone thinks of blaming each other, why things cannot be done is what everyone thinks instinctively and in an environment like this, social processes go for a kill. You need not even talk of business results or success in such a place. It is bound to die a natural one by itself.
“Creating a social enterprise brightens a glaring spotlight on broken business processes.”
The beauty is that you can nurture or manage the social process and how many leaders do that? I have seen many CEOs focus their future on financial strategies rather than building a robust social process within the organization. Many CEOs spend time unnecessarily chafing their senior executive leaders or team down the line, murdering the social process over and again, building that brick wall against them, resulting in creating a work culture where some team spends time in scheming things to make CEOs happy and some honest ones, do their work and avoid interactions with CEO as much as possible to avoid confrontations. Such relationship chaos extinguishes the possibility of building a great business delivery and a progressive work culture. It’s a shame that some of this kind of CEOs do not realize the importance of social process in their business and all that they do is murder talents every second and embrace that cheap thrill.
“Focus on relationship, connect with people, they will engage themselves for an enhanced business delivery”
An enlightened CEO should spend 80% of his time in identifying the talents in his team, identifying the potential of his team, knowing what motivates each of his team, and above all how he should knit the different talents together in achieving to make them move towards what he wants to achieve.
A CEO who spends time in blaming his team for non-performance or keeps pulling down his senior leaders would be putting his social process at the workplace to jeopardy. A leader, be it a CEO or anyone for that matter who values effective social process is bound to achieve bright results. Everyone has a social process around them to manage and if every leader in the organization starts looking at managing his own social process within his area of influence, an organizational development is a result.
“Your pain of unsuccessful business deliveries can only be cured by social process revitalization.”
While building that social process, relationships have to be valued, respected. Killing the fundamentals of work relationship will curtail development. A leader has to be sensitive to the relationships that he builds in his team. Every leader has an opportunity to build relationships and nurture the social process. Once you have the right equations and right platform of social process, then the leader must focus on building talents that would make the future of the company a reality. The world is not a perfect place, so do, your own organization, your own department etc. you are bound to have talents that differ and having differentiation in talents is a good indication so that mediocrity doesn’t creep into your team. No one than the CEO or the leader is responsible for these that’s why we keep hearing that a leader must have a clear vision.
If you ever want to be in the paths of leadership, you ought to be thinking away from the crowd about the crowd and for the crowd.
By Binu Prasad
Image courtesy: google.